Privacy Policy
Updated: 19 April 2024

Introduction
Privacy protection and the confidentiality of information are fundamental to business practices at 15968615 Canada Inc. (“the HHC”). The HHC is committed to protecting the privacy and security of your personal information obtained by reason of your relationship with the Chamber. The HHC operates on the basis of this Privacy Policy, which explains the types of personal information it collects, how it is used, and the steps it takes to ensure your personal information is handled appropriately. The HHC does not view information pertaining to the name, title, business address, telephone number, e-mail and/or web site addresses of its business members to be personal information. This policy deals only with the personal information handled by the HHC. The HHC reserves the right to change this policy and it may be updated periodically. Please check for changes regularly.

This Privacy Policy has been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.

Who is the HHC?
For purposes of this Privacy Policy, “the HHC” means Harmony Homecare. 

Accountability
The HHC is accountable for all personal information under its control. Any questions about the HHC's handling of personal information should be directed to info@harmonyhomecare.ca. Please see below for more information about the process of referring questions about the HHC’s handling of personal information.

Purposes of Personal Information
The purpose for which the HHC collects personal information will be identified at or before the time the information is collected. The HHC may collect personal information for the purposes of:

• administering HHC services and home care;
• issuing invoices and collecting payment information;
• collecting payments;
• issuing newsletters or updated information to clients and/or potential clients; and
• processing and administering the above or other purposes as necessary.

The HHC will never use personal information for any other purpose than identified at or before the time of collection.

Consent
The HHC seeks consent for all personal information it collects, uses and discloses through information provided to individuals prior to collection, or at the time of collection.

If a person or organization voluntarily provides information, that person or organization has consented to the collection, use and disclosure of personally identifiable information as described in this Privacy Policy.

As required by the PIPEDA, the HHC will never use personal information for any purpose other than that for which that person or organization consented. Should the HHC require personal information for a new purpose, it will contact the individual or organization to seek consent for that new use.

Limits for Collecting, Using, Disclosing and Keeping Personal Information 
The HHC does not collect, use or disclose personal information except when consent has been given on a voluntary basis. There may be occasions where more specific personal information is necessary for the HHC to proceed with a request for information, or provide a product or service. In such cases, it will provide a description of the information required. In all cases, the HHC limits the amount and type of information collected to that which is required to provide the product, or service. Whatever the case, such information will be kept strictly confidential.

With reference to the above, the HHC will retain active personal information only as long as is necessary to provide the requested product, service or information. To facilitate legal reporting and retention requirements the HHC archives inactive information.

The HHC will not normally sell or otherwise provide personal information to third parties. However, in specific instances, it may transfer information to service providers in  the course of its administrative procedures or member services. Whenever such personal information is transferred, the HHC requires the service provider to respect the Privacy Policy and restricts them from using or disclosing personal information for any purpose other than the assigned provision of services. Any personal information the HHC retains is kept in such a manner as to ensure its security and confidentiality at all times.

Safeguarding Personal Information
The HHC respects the privacy of our members, partners, potential website visitors and internet users and will protect that privacy as vigorously as possible. It stores personal information in electronic and physical files that are secure. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While the HHC strives to protect personal information, it cannot absolutely ensure or warrant the security of any information electronically transmitted or received. Therefore, while the HHC cannot protect information in transit, once it is received, it undertakes to ensure its security on the HHC’s servers.

Accuracy of and Access to Personal Information Collected
The HHC makes every effort to keep personal information as accurate, complete, current and relevant as necessary for the identified purposes. The HHC does not routinely update personal information.

The HHC makes readily available its Privacy Policy and related procedures for managing personal information. In addition, it posts the Privacy Policy on the HHC’s web site. Questions about the handling of personal information by the HHC may be directed to info@harmonyhomecare.ca.

By written request, an organization or individual may review and edit their personal information as collected by the HHC. The HHC will inform them of what personal information it has, what it is used for and, in cases where it has been disclosed, to whom it has been disclosed.

There may be exceptional circumstances as provided by the PIPEDA under which the HHC may not be able to give individual access to personal information. Should this be the case the HHC will provide an explanation, as provided for in the PIPEDA. Requests should be submitted by email and addressed to info@harmonyhomecare.ca. The request should include the following information: the nature of your request, including whether you wish to view and/or edit information or to inquire about the use and/or disclosure of the information.

The HHC will respond to your request within 30 days from the receipt of the request. If it is unable to respond within this time period, it will send a notice of explanation and extension. If the HHC is not able to disclose all personal information, it will provide, by return correspondence, the reason for not doing so.

Questions
For questions or comments about the HHC's handling of personal information, please contact us at info@harmonyhomecare.ca.